COVID-19 FAQ's

I was supposed to have a delivery, no one has contacted me, what do I need to do?

To protect our colleagues, customers and communities and to restrict the spread of Covid-19 all Buildbase, Hirebase and Electricbase branches are currently closed for deliveries, collections and online orders. Our Branch Managers are still undertaking branch administration and contacting customers with outstanding deliveries. For orders placed online, we will confirm that the items have not been delivered and be making refunds. If you are happy to wait for your items until the branches reopen, ...

Are you open for collection or deliveries, or for account customers?

We believe the responsible approach at this time to protect our colleagues, customers and communities and to restrict the spread of Covid-19 is to suspend trading in all our branches. All Buildbase, Hirebase and Electricbase branches are currently closed for deliveries, collections and online orders. The situation is unpredictable and these measures have not been taken lightly. We apologise for the inconvenience caused during this period. We will keep you updated on further developments and wi...

In light of the COVID-19 virus are you still open for business?

At Buildbase the safety and wellbeing of our colleagues, customers, and communities is our number one priority. Following last night’s announcement from the Prime Minister we believe the most responsible approach is to suspend trading and therefore we have taken the tough decision to close all Buildbase, Hirebase and Electricbase branches for 3 weeks for deliveries, collections and online orders. The situation is unpredictable, and these measures have not been taken lightly. We apologise for t...

You’re closed due to Coronavirus, how do I get a refund?

For all orders placed in branches that have not yet been fulfilled the Branch Manager will be contacting you to discuss the order and issue a refund as required. For all orders placed online, once our team confirm that the order was not delivered, we will issue a refund and contact you to confirm it has been processed. If you need to contact the branch please use the branch email address that you can find on our branch locator here (https://www.buildbase.co.uk/storefinder)and we w...

I’m having account or payment difficulties, can you help?

If you would like to discuss any difficulties paying your account, our Credit Control and Purchase Ledger teams remain fully operational and can be contacted in the usual way. (Please note due to our remote working, when calling us you may not hear a ringing tone. Please be patient and a colleague will answer in due course.) Our credit teams are available to take your calls from 7.30am until 5.00 pm Monday to Friday and 8am to 12 noon on a Saturday. We will be waiving all credit / business c...

Can I get a quote?

Our Branch Managers are still undertaking branch administration and whilst our branches are not open for orders at this time, you can request a quote by emailing the manager or branch using the details found on the branch locator: www.buildbase.co.uk/storefinder (http://www.buildbase.co.uk/storefinder) Please bear with us as responses may take slightly longer than usual.