Delivery

Delivery Policy

Please note that due to insurance guidelines, we offer a kerbside service, therefore our delivery personnel will deliver the Goods as near as possible to the delivery address as is safe and the public highway permits, or by specific agreement to deposit goods on your private premises and in accordance with clause 6.4 of our consumer terms and conditions found here-https://www.buildbase.co.uk/consumer-terms-and-conditions. The recipient of the Products is responsible for any additional lifting on...

Do I need be there when the delivery arrives?

Yes, The individual who placed the order must be available to sign for the delivery and be able to show the driver your photographic ID and the payment card used for the sale, Unfortunately, we are unable to let anyone else sign on your behalf.

Are you FORS registered?

Yes, We are FORS registered although the rating can vary from area to area, To enquire about the rating in your local area please contact our customer service team or your local branch.

Do you deliver overseas?

We do not offer overseas shipping as standard. For distribution overseas, including GB Islands, typically we will deliver to a port or distribution company of your specification, the delivery must be arranged by the customer themselves, you must also have someone in the UK who is available to go into the branch and pay for the order in person. However if you have a credit account with us and by special arrangement in some circumstances we are able to obtain quotes from a distribution partner P...

Where is my order?

Once you have placed your order it will be sent to your local branch for processing they will then contact you directly to arrange the delivery details and provide you with an estimated date/time, if you have any issues with an order not arriving when scheduled please contact the branch directly as all deliveries are scheduled via the local branch internally.

Delivery Cost?

We offer free delivery on all orders over £200 (ex VAT) for addresses within the delivery radius of your local branch. Orders under £200 within the delivery radius of your local branch will incur a standard delivery charge of £15.00 ex VAT (£18 with VAT) Please check here-https://www.buildbase.co.uk/storefinder to find the delivery radius for your local team.

What is the standard delivery time?

Our current delivery timescales in England are typically 1-3 days for stocked goods, this may be extended to around 7 days in Scotland. COVID-19 UPDATE- Due to exceptionally high demand for deliveries at this time, we are experiencing delays in our schedule whilst we adapt. Please call the local branch to confirm your delivery date and time.