Are you FORS registered?

Yes, We are FORS registered although the rating can vary from area to area, To enquire about the rating in your local area please contact our customer service team or your local branch.

Do I need be there when the delivery arrives?

Yes, The individual who placed the order must be available to sign for the delivery and be able to show the driver your photographic ID and the payment card used for the sale, Unfortunately, we are unable to let anyone else sign on your behalf.

Do you deliver overseas?

We do not offer overseas shipping as standard. For distribution overseas, including GB Islands, typically we will deliver to a port or distribution company of your specification. However if you have a credit account with us and by special arrangement in some circumstances we are able to obtain quotes from a distribution partner Palletways, who may be able to deliver your order. This is limited to Ireland and Western Mainland Europe. The products must fit on a 1200x1000mm pallet and each pallet m...

Where is my order?

Once you have placed your order it will be sent to your local branch for processing they will then contact you directly to arrange the delivery details and provide you with an estimated date/time, if you have any issues with an order not arriving when scheduled please contact the branch directly as all deliveries are scheduled via the local branch internally.

Delivery Cost?

We offer free delivery on all orders over £200.00 (excluding VAT). Delivery costs will be incurred on orders under the order value of £200.00 (excluding VAT). All destinations within the UK other than the Exceptional Areas will incur a standard delivery charge of £15.00 Ex VAT for all orders under the order value of £200.00 (excluding VAT).

What is the standard delivery time?

If you place an order by 12 pm Monday to Friday, Buildbase will deliver the next working day. However, we cannot be held responsible for delays caused by carriers or third party suppliers used. The Buildbase Website does display up-to-date stock information for each product. Once you have placed your order you will be advised on the progress of your order via your local branch (