Some of my invoices are missing why is this?

We can only provide invoices from the date that your online account was set up and activated for online invoicing, Once this has been set up you will see your future invoices stored on your account, Unfortunately, we are unable to provide historical invoices or any that have been produced before the date you set up your online invoices. We apologise for any inconvenience this may cause, If you do require copies of any invoices please contact your local accounts team or our live chat team who can arrange for copies of these to be sent to you.