How do I get a refund?

If you have placed your order online you can request a refund here- https://www.buildbase.co.uk/refund you will then receive an email once the refund has been processed, If you have placed an order in-branch or by telephone, you'll need to contact your local branch directly for a refund.

VAT Exemption

Customers who are registered disabled are entitled to a VAT refund on specific projects that contribute to improving the accessibility of their home. VAT can be claimed back from Buildbase for building works that relate to the widening of existing doorways, construction of access ramps and the provision of accessible bathrooms or wet rooms. Customers are asked to first purchase the products as normal then send a copy of their invoices highlighting qualifying products and a letter providing conta...

I'm concerned about my privacy

Please be assured that Buildbase is committed to the online privacy of all its users and our Privacy Policy is designed to provide users of our website with a clear understanding of our data processing practices, You can view our full Privacy Policy Here (https://www.buildbase.co.uk/info-privacy-guarantee-4)

I need a copy of a certificate

You can find those here https://www.buildbase.co.uk/certifications (https://www.buildbase.co.uk/certifications)

What is your VAT number?

Our VAT number is 128252676

Do I need to spend a certain amount for delivery?

We don't have a minimum order quantity however if the order value is below £200 it will incur our standard delivery charge of £25 EX VAT

How can I pay for my order?

We accept most major credit/debit cards, you can also pay using your trade account online if you have set this up, We also accept cash sales within the branch, unfortunately, we are unable to accept American Express and alternative "fast" payments such as PayPal, Amazon pay, apple pay etc

Do I need a trade to purchase from you?

Not at all, we are open to both trade & Public.

What if my item is out of stock?

All Items which are available to purchase are displayed on our online stock information, If the item is showing out of stock we suggest contacting your local branch who will check when the item will be back in stock, unfortunately, our online team is unable to check ordering systems or advise when the items are likely to be available. If you do not see the Item you require or need further assistance the branch will be happy to help.

How do I check if my item is in stock?

Each product page will show up to date information regarding our stock levels, you can view this at the top of each product page titled “stock level”, We advise you to use this feature with your postcode as this will check the stock at your local and surrounding branches.

Do you offer a discount or online special offers?

From time to time we run special online offers, these are normally for customers who have an online account with us, the code is normally emailed to the customer directly or available on our home page. Your local branch may also be able to offer some promotional pricing or special offers although this will vary from branch to branch. Please note: Occasionally websites that are not affiliated with or operated by Buildbase will post discount codes for use on our website, these codes are not a...

How can I get a catalogue?

Want the latest catalogue? Simply Click Here (https://www.buildbase.co.uk/brochures) to go to the Buildbase request a catalogue section where you can view the catalogues online or request that a PDF copy of each catalogue be sent to your email address.

I have ordered the wrong item what can I do?

If you have changed your mind about the item, you can notify us within 14 days and return the product for a full refund at your own cost. Any refunds will be made within 30 days of receiving your returned item. You are expected to cover the cost of returning the item and your initial delivery charge will not be refunded. Refunds will not be given if the item has been fitted, damaged or so altered that it is not fit for immediate re-sale. Please contact your local branch (https://www.buildbase.c...

Can I contact you via telephone?

Yes, should you have any questions or queries regarding your order, please do not hesitate to call your local branch. Details can be found by setting your location on any page or using the Branch Locator (https://www.buildbase.co.uk/storefinder). We are ready to help you. The standard opening times are 7:00am - 5:00pm Monday to Friday and 8:00am - 12:00pm on Saturday.

Do you price match?

Our website prices aim to be competitive, discounts may be available depending on the size of your project, these can be discussed with your local branch. Our staff members and highly experienced in pricing and our branches will always aim to be competitive and will consider any other quotes you may have already