I’m having account or payment difficulties, can you help?

If you would like to discuss any difficulties paying your account, our Credit Control and Purchase Ledger teams remain fully operational and can be contacted in the usual way.

(Please note due to our remote working, when calling us you may not hear a ringing tone. Please be patient and a colleague will answer in due course.)

Our credit teams are available to take your calls from 7.30am until 5.00 pm Monday to Friday and 8am to 12 noon on a Saturday. 

We will be waiving all credit / business card payment fees until the end of April, so why not give us a ring and pay your account securely by card. 

Your regional credit office telephone number can be found on all invoices and statements

Region

Central, Central Eastern, East, South Midlands, West Midlands, North, North East & North West

Derby

Phone number

01332 360565

E-Mail Address

Derby.CreditControl@buildbase.co.uk

Region

London, South East, Anglia, Kent, South & South West

Basildon

Phone number

01268 590718

E-Mail Address

Basildon.CreditControl@buildbase.co.uk

Region

Scotland

Drumoyne

Phone number

0141 892 8960

E-Mail Address

Falkirk.Credit@buildbase.co.uk