My tickets
Login

Welcome to our Support Portal

Use the search or browse by category

Video Tutorials

Pay my account/view invoices
Viewing Statements
Branch Quotes
and 3 more ...

Product information

Kitchen/Bathroom prices?
I can't find the product I'm looking for?
My product shows two sizes which is correct?
and 1 more ...

Buildbase services

Can you fit my new bathroom/kitchen?
Do you offer a paint mixing service?
Do you offer a brick matching service?
and 1 more ...

FAQS

How do I get a refund?
VAT Exemption
I'm concerned about my privacy
and 12 more ...

Account

Can I apply for a credit account online?
How do I contact credit control?
Can I pay my Builders invoices directly to you?
and 9 more ...

Returns

I have changed my mind?
My Item is faulty?
What is your returns policy?

Collection

When can I collect my order?
Can someone collect on my behalf?
Do I need to bring anything when I collect my order?
and 1 more ...

Delivery

Delivery Policy
Do I need be there when the delivery arrives?
Are you FORS registered?
and 4 more ...

We Proudly Run on LiveAgent

LiveAgent is an integrated customer support software, ticketing system, live chat, social helpdesk and voice helpdesk. You name it, it's there. Based in cloud and accessible from everywhere, with SSL safety.

Create a free LiveAgent account.

LiveAgent

Pricing
Use Cases
Customer Reviews
Integrations

Most Popular Articles

Delivery Cost?
How do I contact credit control?
What is the standard delivery time?
Do you offer a wood cutting service?
Do I need be there when the delivery arrives?
How can I pay for my order?
Can I apply for a credit account online?
Pay my account/view invoices
What is the rate of the trade discount?
Do I need to spend a certain amount for delivery?

Powered by